Terms of Use

This page sets out the terms and conditions that apply to use of River Belle's online casino services in Canada. It explains the rules that govern our relationship with you, what we expect from account holders, and the basic operational practices we follow when offering games, promotions and payment services. By registering or using our services you agree to these terms and any additional rules published in account notices or promotional T&Cs.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Keep your login credentials confidential and notify us promptly if you suspect unauthorised access. You must provide valid identification and address verification when requested as part of our account verification process. We may place temporary holds, set withdrawal checks or restrict account activity while verification is completed.

Account holders must not allow others to use their account. We reserve the right to close, suspend or limit accounts for suspected fraud, money laundering, bonus abuse, chargebacks, multiple accounts, or other breaches of these terms. Any funds subject to investigation may be withheld until the matter is resolved.

Eligibility requirements

Access to River Belle is limited to individuals who meet applicable legal age and jurisdictional requirements. You must be of legal gambling age in your province or territory and located in a jurisdiction where our services are permitted. Only one account per person, household or address is allowed. If you do not meet eligibility requirements we may close your account and return balances in accordance with applicable law.

Acceptable platform use

Use our site in a lawful and honest manner. Prohibited activity includes cheating, exploiting software bugs, collusion with other players, automated play with bots, or attempts to circumvent security measures. Manipulative betting patterns or wagers designed solely to meet bonus conditions may be treated as abuse. We may monitor play for fairness and compliance and take action where misconduct is detected.

General bonus and promotion rules

Promotions and bonuses are subject to separate promotional terms which form part of these T&Cs. Bonuses typically carry wagering requirements, game contribution rules, maximum bet limits while wagering, and expiry periods. We may require KYC checks before paying out bonus-related winnings. We reserve the right to withhold, cancel or claw back bonus funds where abuse is suspected or where a player breaches promotional rules.

Deposits and withdrawals

Payments must be made using methods listed in the cashier and in the name of the account holder. We may require verification of payment methods before processing withdrawals. Withdrawals may be subject to processing times, internal review and minimum or maximum limits as disclosed in the cashier.

Verification and holds

To comply with anti-money-laundering and security checks we may request identity, address and source-of-funds documents. Payouts may be delayed pending satisfactory verification. We do not charge withdrawal fees unless stated in the cashier; third-party payment providers or banks may apply their own fees.

Dispute resolution

If you have a dispute with us contact customer support first. We aim to resolve issues quickly and fairly. If a satisfactory outcome is not reached you may refer the matter to any independent dispute resolution service identified in our account documentation, or to the competent regulatory body for your jurisdiction where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via the site, account messages or email. Continued use of the service after notice constitutes acceptance of the updated terms. For significant changes you may be offered a right to close your account in accordance with the notices provided.