Privacy Statement
This Privacy Policy explains how we collect, use, store and protect personal information when you use River Belle online casino services in Canada. We respect your privacy and are committed to handling your personal data responsibly. This page describes the types of data we collect, how we use it, who we share it with, and your rights in relation to that information.
Types of data we collect
We collect a range of information needed to operate your account, process transactions and provide customer support. The main categories are outlined below.
Personal data
Personal data includes name, date of birth, residential address, email address, phone number and government ID where required for verification. We also collect account details such as username, password (stored securely) and communication preferences.
Technical data
Technical data covers information about your device and connection, including IP address, browser type, operating system, device identifiers, screen resolution and referring pages. This data helps us deliver and secure our services and provide a smooth mobile and browser experience.
Transactional and activity data
We record transactional data such as deposits, withdrawals, wagers and game history, plus account activity like login times and support requests. This information is used for payment processing, fraud prevention, regulatory checks and to maintain accurate account records.
How we use your information
We use personal and technical data to:
- create and manage your account
- process deposits, withdrawals and identity verification
- maintain security, detect and prevent fraud
- provide customer service and respond to enquiries
- comply with legal and regulatory obligations
- improve our services and personalise site content
Data protection practices
We protect your information using standard security measures including encryption for data in transit and secure storage systems. Access to personal data is restricted to authorised staff and service providers who need the information to perform their duties. We regularly review our security practices and maintain technical and organisational controls to safeguard your data.
Cookies and tracking technologies
We use cookies, web beacons and similar tools to operate the site, remember preferences, analyse site usage and measure the effectiveness of our communications. You can manage cookie settings via your browser or device, but disabling certain cookies may affect site functionality. Third-party analytics and advertising partners may also place cookies in accordance with their own policies.
Information sharing and third parties
We share personal data with trusted third parties where necessary to provide services, for example payment processors, identity verification companies, game providers and technical hosts. We may also disclose information to comply with legal obligations or to protect the safety of our users. All third-party partners are selected for reliability and are bound to protect your data.
User rights
You have rights over your personal information, including the right to access the data we hold about you, correct inaccuracies, and request deletion where permitted by law. You may also object to certain processing or request restriction in line with applicable privacy rules. For privacy requests or questions, contact [email protected].
Access, correction and deletion
To access, update or delete your information, sign in to your account and use the profile or privacy settings where available, or contact our support team. We may retain certain information as required for legal, tax or regulatory purposes even after an account is closed.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. When we make material changes, we will notify registered users through the site or by email. Continued use of our services after changes means you accept the revised policy.